ZedChat – Privacy Policy

1. Data Controller

Mikkola Elmeri Juhani
Business ID: 3385297-1
Country: Finland
Email: asiakaspalvelu@zedchat.net

2. What Personal Data We Process

2.1 Chat Conversations

• Messages sent through the chat
• Responses generated by the chatbot

Users are instructed not to submit sensitive personal data (e.g. health data or personal identity codes).

2.2 Contact Details and Leads

• Name
• Email address
• Phone number
• Other information provided voluntarily

2.3 Technical Data

• IP address (temporarily)
• Browser type and device information
• Timestamps and technical logs

This data is used to ensure the functionality and security of the service.

2.4 Content Provided by the Customer

• PDF files
• Price lists
• Service descriptions
• Instructions and frequently asked questions

The customer is responsible if any uploaded content contains personal data.

3. Purpose of Processing Personal Data

• Generating chatbot responses
• Automating customer service
• Forwarding contact requests and leads to the customer
• Developing and maintaining the service
• Ensuring security and preventing misuse

Data is not used for automated decision-making or profiling.

4. Legal Basis for Processing

• Consent given by the data subject
• Performance of a contract
• Legitimate interest of the data controller

5. Data Retention Period

• Chat conversations: for a limited period
• Leads: in accordance with the customer’s own practices
• Technical logs: for a fixed period for security reasons

Data is deleted or anonymized regularly.

6. Disclosure of Data and Third Parties

ZedChat does not sell personal data.

• Cloud services and hosting
• Analytics and monitoring tools
• For voice features, a third party (Vapi)

7. Transfers of Data Outside the EU/EEA

Where necessary, GDPR-compliant safeguards are used, such as the EU Standard Contractual Clauses (SCCs).

8. Data Security

• Encrypted connections
• Restricted access rights
• System monitoring

Complete data security cannot be guaranteed.

9. Rights of the Data Subject

• Access to their personal data
• Rectification or deletion of data
• Restriction of or objection to processing
• Lodging a complaint with the data protection authority

Data requests: asiakaspalvelu@zedchat.net

10. Cookies

The ZedChat chat widget does not use unnecessary cookies. Any use of cookies is related only to the technical operation of the service.

12. Changes to This Privacy Policy

We reserve the right to update this policy. The current version is always available on the website.