What should you add to the Knowledge Base?
- Home
- What should you add to the Knowledge Base?
What should you add to the Knowledge Base?
ZedChat performs best when your Knowledge Base is clear and complete. The better the content inside it, the better your chatbot can answer customers accurately and in line with your business.
All material uploaded to the Knowledge Base should be provided in PDF format.
1
Service descriptions
ZedChat uses service descriptions to answer questions such as:
- What the service includes
- Who the service is for
- How the process works
The clearer your services are described, the more confidently the chatbot can guide the customer to the right next step.
2
Pricing and payment details
If pricing is missing, the chatbot cannot answer reliably.
- service prices or price ranges
- what is included in the price
- add-on services
- VAT note
3
Frequently Asked Questions (FAQ)
- How the service works
- How quickly I will get a response
- Whether I can cancel
- How to book an appointment
4
Contact details and business info
- contact details
- opening hours
- when it is best to call or book
- holiday or exception hours
5
Booking and service processes
- how booking works
- what happens after booking
- cancellation terms
6
Instructions and extra materials
- customer instructions
- usage guides
- brochures
- service and delivery terms